REFUND/RETURN POLICY

Return and Refund Policy

(Medications, Vitamins, and Supplements Ordered Through Our Pharmacy Network)

At Custom Health Centers, your satisfaction is our top priority. However, due to federal and state regulations, we are unable to accept returns or issue refunds for prescription medications, vitamins, or supplements once they have been dispensed. All sales are final.

When placing an order, clients acknowledge and agree to the following:

 

  • Once medications have been shipped from the compounding pharmacy, no refunds or returns can be processed.

  • Clients are responsible for reviewing their orders for accuracy immediately upon receipt.

  • Any discrepancies must be reported to Custom Health Centers within two (2) business days of delivery.

  • Reports received after this time frame may not be eligible for review or correction.

If you believe there has been an error with your order, please contact us as soon as possible:

📧 Email: hello@customhealthcenters.com

📞 Phone: 844-673-0609 (Monday–Friday, 9:00 AM – 5:00 PM ET)

Thank you for understanding and for trusting Custom Health Centers with your health and wellness needs.

CUSTOM HEALTH CENTERS
Branded Supplements Return Procedure

  • Contact our customer support center 24 hours a day at Hello@CustomHealthCenters.com, or call us at 1-844-673-0609,  Mon–Fri 9 am – 5 pm ET for the Return Address.
  • Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays.
  • Return the empty unused portion of your product, along with the original invoice (place it inside the box) to ensure proper handling.
  • All packages returned, refused, or undelivered will be refunded the cost of the product minus shipping & handling fees incurred by refusal of the package.
  • Returns must be received in our offices within 30 days from the billing date.
  • Used/Empty product containers may only be returned if adequate time has elapsed to consume the product as directed on the label. For example, we will not accept a six-month supply of empty product containers after only one or two months.
  • All refunds will be processed to the original form of payment within 3 business days of receiving the package. Please allow 5-10 business days for your financial institutions to process the refund.
  • This return policy is in place regarding products purchased from our online store. If you are on our weight loss program, please see your weight loss contract for details on refunds and guarantees.
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