REFUND/RETURN POLICY

Return Policy
For All Medications, Vitamins and Supplements Prescriptions
Ordered Through Our Pharmacy

Unfortunately we cannot issue refunds or accept returns of prescription products for reuse or resale, and all sales are final.

However, if you feel we have made an error in the filling of your prescription, please contact us at hello@customhealthcenters.com or give us a call at 844-673-0609 Mon-Fri 9am – 5pm ET.

CUSTOM HEALTH CENTERS
Branded Supplements Return Procedure

  • Contact our customer support center 24 hours a day at Hello@CustomHealthCenters.com, or call us at 1-844-673-0609,  Mon–Fri 9 am – 5 pm ET for the Return Address.
  • Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays.

     

  • Return the empty unused portion of your product, along with the original invoice (place it inside the box) to ensure proper handling.
  • All packages returned, refused, or undelivered will be refunded the cost of the product minus shipping & handling fees incurred by refusal of the package.
  • Returns must be received in our offices within 30 days from the billing date.
  • Used/Empty product containers may only be returned if adequate time has elapsed to consume the product as directed on the label. For example, we will not accept a six-month supply of empty product containers after only one or two months.
  • All refunds will be processed to the original form of payment within 3 business days of receiving the package. Please allow 5-10 business days for your financial institutions to process the refund.
  • This return policy is in place regarding products purchased from our online store. If you are on our weight loss program, please see your weight loss contract for details on refunds and guarantees.
 

For information on refunds on weight loss plans or programs, please refer to your medical weight loss consent/contract forms.

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